Tokeet automates guest communication with rule-based workflows, so your registration request becomes one action step in an automation. Best Guest connects in two ways:

  • Automated messages — a Tokeet Workflow sends your registration link.
  • iCal sync — Best Guest imports every reservation Tokeet manages.

Estimated setup time: 5–10 minutes.

Before you start

  • An active Tokeet account with connected channels and access to Automation
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://bestguest.app/l/your-listing?channel=tokeet

(Use your real link. ?channel=tokeet records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Automation workflow

In Tokeet, a workflow combines a trigger (booking created, before check-in…), optional conditions (channel, property, length of stay) and an action (send email/SMS).

  1. In Tokeet, create your message at Settings → Templates — name it “Best Guest Registration”.
  2. Go to Settings → Automations (Tokeet’s rule engine, called Automata) and create a new automation using that template.
  3. Set “When this Event Occurs” to a time-based event: Booking Start, timed 2 days before — Tokeet’s own example equates this to 48 hours before check-in, per the listing’s Rental Instructions.
  4. To target specific OTAs, add the optional “From this Channel(s)” filter and select them; leave it unselected to apply to every channel.
Hello {{guest_first_name}},

Before arrival, please complete your online guest registration:
https://bestguest.app/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second workflow, timed 1 day after arrival instead of before it, using only the link:

Hello {{guest_first_name}},

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://bestguest.app/l/your-listing

Path 2 — iCal sync

Tokeet generates a separate iCal export URL for each Rental (listing) rather than one combined feed across your account. To import Tokeet reservations into Best Guest’s Reservation Verification, go to Channels → Add Channel → [an iCal channel] → Exported Calendars → Add, choose the Rental, click Export, copy the URL, and paste it into Best Guest.

  • Reservation confirmed → confirmation only
  • 2–3 days before arrival → registration link
  • 1 day before arrival → access instructions
  • Check-in day → welcome message
  • 1 day after arrival → reminder for guests who haven’t completed registration

Troubleshooting

Workflow doesn’t trigger — confirm it’s active, the trigger is correct, conditions aren’t too restrictive, and the reservation status is valid.

Guest didn’t receive it — check the reservation has an email address and the delivery method is enabled.

Reservation missing in Best Guest — verify the URL and ?channel=tokeet.

Next steps

Frequently asked questions

What if the workflow doesn't trigger?

Confirm it's active, the trigger condition is correct, that conditions aren't too restrictive, and that the reservation status is valid for the workflow.

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.