OwnerRez has a robust scheduled-messaging and templates system, so registration runs automatically. Best Guest connects in two ways:

  • Automated messages — OwnerRez scheduled messages/templates deliver your registration link.
  • iCal sync — Best Guest imports every reservation OwnerRez manages.

Estimated setup time: 5–10 minutes.

Before you start

  • An active OwnerRez account with connected channels
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://bestguest.app/l/your-listing?channel=ownerrez

(Use your real link. ?channel=ownerrez records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Scheduled message

  1. In OwnerRez, create a Template at Settings → Templates → [Email, Channel, or SMS] tab → Create Template → Booking, then create a matching Trigger at Settings → Messaging → Triggers → + Create Trigger and name it “Best Guest Registration”.
  2. Set the trigger relative to arrival (e.g. 2 days before arrival) for the relevant properties — to target specific booking sources only, add a “Source is one of” condition (e.g. Vrbo, Airbnb or Booking.com).
  3. Add your message using OwnerRez field codes for the guest name; for a channel-scoped message, choose the Guest Arrival Information via Channel Message action so it delivers through that channel’s own thread.
Hello (guest first name),

Before arrival, please complete your online guest registration:
https://bestguest.app/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second Scheduled Message, timed 1 day after arrival instead of before it, using only the link:

Hello (guest first name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://bestguest.app/l/your-listing

Path 2 — iCal sync

OwnerRez gives every property a unique iCal export URL under Settings → Channels → Calendar Import/Export → Export tab (per property, not per room) — or, if you want to include or exclude specific listing sites, build a custom one at Properties → [property] → Calendars → Calendar Export tab → Custom iCal Links → + Export Calendar. To import OwnerRez reservations into Best Guest’s Reservation Verification, copy that link and paste it into Best Guest.

  • Reservation confirmed → confirmation only
  • 2 days before arrival → registration link
  • Arrival day → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure → checkout reminder

Troubleshooting

Message didn’t send — confirm the scheduled message is enabled, the trigger timing, and property assignment.

Reservation missing in Best Guest — verify the URL and ?channel=ownerrez.

Next steps

Frequently asked questions

What if the scheduled message doesn't send?

Confirm the scheduled message is enabled, check the trigger timing, and verify the property is correctly assigned.

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.