Frequently asked questions

Best Guest is a European hospitality compliance platform that automates online check-in, foreign guest reporting to local authorities, the accommodation register, and local accommodation tax for accommodation providers — with the specific rules of each country you operate in.

No, Best Guest is not a PMS — it focuses exclusively on guest registration and legal compliance, not on pricing, availability, or OTA channel synchronization.

Yes — Best Guest doesn't replace your channel manager or PMS; it works alongside tools like Guesty, Cloudbeds, or Beds24 and handles guest registration and regulatory compliance.

Best Guest currently supports the Czech Republic and Slovakia, with more European countries planned. Each country's compliance rules — reporting system, guest register format, and accommodation tax — are handled separately, so you never have to migrate to a different system as you expand.

Yes — that's the core idea. Each property in your account has its own jurisdiction, with the compliance rules for that country applied automatically. You don't need a separate account per country.

No — guests don't need to install any app; they receive a secure link and complete registration directly in their browser, in their own language.

It's the legally required register of accommodated guests that most European countries require accommodation providers to keep — the exact name and format vary by country (for example, Czechia's domovní kniha or Slovakia's kniha ubytovaných). Best Guest maintains it automatically in the format your country requires.

It depends on the country your property is in. Where an official automated system exists (like Czechia's UbyPort), Best Guest submits the report directly via API. Where no automated system exists yet, Best Guest prepares ready-to-file documents for manual submission.

Best Guest automatically calculates local accommodation tax based on guest data and the number of nights stayed, using the rate and rules set by each municipality.

Yes — Best Guest protects guest data with encrypted communication and access controls, in compliance with GDPR, hosted on EU infrastructure.