Sirvoy lets you create email and SMS templates that send automatically, triggered by booking events — ideal for delivering your registration link. Best Guest connects in two ways:

  • Automated messages — Sirvoy automated message templates deliver your registration link.
  • iCal sync — Best Guest imports every reservation Sirvoy manages.

Estimated setup time: 5–10 minutes.

Before you start

  • An active Sirvoy account
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://bestguest.app/l/your-listing?channel=sirvoy

(Use your real link. ?channel=sirvoy records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Automated message template

  1. In Sirvoy, go to Web tools → Booking engines → General options and make sure automatic sending is switched on (Send Emails by Default, or Send SMS by Default for text messages) — templates won’t send without this.
  2. Go to Communications and create a new template, e.g. named “Best Guest Registration”.
  3. Set its trigger to Automated → Based on check-in and choose how many days before check-in to send (e.g. 2 days). This one template applies to all bookings — Sirvoy’s only conditional filter here (“If original category was…”) is by Room Type Category, not by booking channel.
  4. Add your message using Sirvoy’s placeholders.
Dear (guest name),

Before arrival, please complete your online guest registration:
https://bestguest.app/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second automated message template, timed 1 day after arrival instead of before it, using only the link:

Hello (guest name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://bestguest.app/l/your-listing

Path 2 — iCal sync

Sirvoy generates a separate iCal export URL for each room rather than one combined property calendar, though the same URL can be reused across multiple channels. To import Sirvoy reservations into Best Guest’s Reservation Verification, go to Settings → Channels → iCal → Connect property → [room] → Generate export URL, then copy that link into Best Guest for each room you manage.

  • Reservation confirmed → confirmation only
  • 2 days before arrival → registration link
  • Arrival day → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure → thank-you

Troubleshooting

Message didn’t send — confirm Send automatically is enabled, the trigger event, and the days-before timing.

Reservation missing in Best Guest — verify the URL and ?channel=sirvoy.

Next steps

Frequently asked questions

What if the automated message doesn't send?

Confirm Send automatically is enabled, check the trigger event, and verify the days-before timing is configured correctly.

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.