Lodgify centralizes guest communication, so you can configure registration once instead of per channel. Best Guest connects in two ways:

  • Automated messages — Lodgify Automated Messages deliver your registration link.
  • iCal sync — Best Guest imports every reservation Lodgify manages.

Estimated setup time: 5–10 minutes.

Before you start

  • An active Lodgify account
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://app.bestguestapp.com/l/your-listing?channel=lodgify

(Use your real link. ?channel=lodgify records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Automated message

Lodgify separates the trigger (when to send) from conditions (which bookings). Configure once for all properties and booking sources.

Create the message

  1. Go to Settings → Automated Messages → Add Message.
  2. Name it “Best Guest Registration”.
  3. Paste the template:
Hello {{guest_name}},

Before arrival, please complete your online guest registration:
https://app.bestguestapp.com/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Set the trigger and conditions

  1. Trigger: Check-in approaching → 2 days before arrival.
  2. Conditions: Apply to All properties and All booking sources (avoid per-OTA automation — Lodgify already aggregates).
  3. Recipient: Guest.
  4. Fallback: Enable immediate sending for reservations confirmed after the 2-day window.
  5. Save and publish.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second Automated Message, timed 1 day after arrival instead of before it, using only the link:

Hello {{guest_name}},

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://app.bestguestapp.com/l/your-listing

Path 2 — iCal sync

To import Lodgify reservations into Best Guest’s Reservation Verification, copy the property’s iCal / calendar export link from Lodgify and paste it into Best Guest.

  • Reservation confirmed → confirmation only
  • 2 days before arrival → registration link
  • Arrival day → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure day → checkout reminder

Troubleshooting

Message never sends — check the automation is enabled, trigger timing, property assignment, and reservation status.

Guests get duplicate messages — if OTA messages and Lodgify automation are both active, pick one primary layer.

Reservation missing in Best Guest — verify the URL and ?channel=lodgify.

Next steps

Frequently asked questions

Should I set up one automation per OTA in Lodgify?

No — apply the automation to all properties and all booking sources. Lodgify already aggregates channels, so per-OTA automation just adds duplicate setup work.

What if guests get the registration message twice?

This usually happens when both an OTA's native messaging and Lodgify's automation are active for the same reservation. Pick one primary layer and disable the other.

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.