Little Hotelier offers customisable, scheduled pre- and post-stay guest emails — perfect for delivering your registration link. Best Guest connects in two ways:

  • Automated messages — Little Hotelier scheduled guest emails deliver your registration link.
  • iCal sync — Best Guest imports your Little Hotelier reservations.

Estimated setup time: 5–10 minutes.

Before you start

  • An active Little Hotelier account
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://bestguest.app/l/your-listing?channel=littlehotelier

(Use your real link. ?channel=littlehotelier records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Scheduled guest email

  1. In Little Hotelier, go to Guest Engagement → Communication → Scheduled messages and select Pre-stay → Create new.
  2. Choose a message type (e.g. Check-in) and set up its Email design (and optionally SMS).
  3. Under Sending rules, use the days-before-arrival slider (0–30) to set the timing — e.g. 2 days before check-in. The only Segmentation filter available is direct-vs-OTA, not per-channel, so one message covering all guests is the right approach.
  4. Add your registration message and insert Little Hotelier’s guest-name placeholder.
Dear (guest name),

Before arrival, please complete your quick online check-in:
https://bestguest.app/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Note: pre-arrival emails may not fire for bookings made after the scheduled window, so keep an eye on last-minute reservations.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second pre-arrival email, timed 1 day after arrival instead of before it, using only the link:

Hello (guest name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://bestguest.app/l/your-listing

Path 2 — iCal sync

Little Hotelier’s Channel Manager keeps a single, centralized calendar in-app that stays synced with every connected channel in real time, rather than publishing a separate iCal feed — and Little Hotelier’s public help center doesn’t document a dedicated calendar-export option. To import reservations into Best Guest’s Reservation Verification, check your Channel Manager settings for an iCal or external-sharing option, or confirm with Little Hotelier support whether one is available for your account.

  • Reservation confirmed → confirmation only
  • 2 days before arrival → registration link
  • Arrival day → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure → thank-you

Troubleshooting

Email didn’t send — confirm the pre-arrival email is enabled, the timing, and that the booking was made before the scheduled window.

Reservation missing in Best Guest — verify the URL and ?channel=littlehotelier.

Next steps

Frequently asked questions

Will the pre-arrival email fire for bookings made close to arrival?

Not always — pre-arrival emails may not fire for bookings made after the scheduled window has already passed, so keep an eye on last-minute reservations and consider a manual fallback for those.

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.