Hostify offers automated, scheduled guest messaging across channels, so registration runs hands-free. Best Guest connects in two ways:

  • Automated messages — Hostify automations / scheduled messages deliver your registration link.
  • iCal sync — Best Guest imports every reservation Hostify manages.

Estimated setup time: 5–10 minutes.

Before you start

  • An active Hostify account with connected channels
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://bestguest.app/l/your-listing?channel=hostify

(Use your real link. ?channel=hostify records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Automated message

  1. In Hostify, go to Automations → Auto Messages and create a new message named “Best Guest Registration”, applied to a single listing, a city/tag-filtered group, or all listings.
  2. Set the trigger relative to check-in (e.g. 2 days before — Hostify’s own example schedules check-in instructions 3 days before), plus any optional filters you need.
  3. Add your message using Hostify’s dynamic variables for the guest name, and pick a sending method: email, SMS, or platform message. There’s no booking-source targeting filter here — “Booking channel” is just a delivery method for directly-connected channels, not a way to limit the message to one OTA.
Hello (guest first name),

Before arrival, please complete your online guest registration:
https://bestguest.app/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

When delivering through the Airbnb/Booking inbox, external-link rules apply — test with a real reservation.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second automation, timed 1 day after arrival instead of before it, using only the link:

Hello (guest first name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://bestguest.app/l/your-listing

Path 2 — iCal sync

In Hostify, each listing’s calendar has its own iCal export link under Listing → Calendar → iCal — accounts on Calendar Service v2 may instead see this as a separate iCal Import/Export page, with an Export toggle that also includes blocks from any imported external calendars when turned on. To import Hostify reservations into Best Guest’s Reservation Verification, copy that link and paste it into Best Guest; Hostify’s documentation doesn’t confirm whether the feed aggregates every OTA booking source, so verify your first import against a known reservation.

  • Booking confirmed → confirmation only
  • 2 days before arrival → registration link
  • Arrival day → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Checkout → thank-you

Troubleshooting

Message didn’t send — confirm the automation is enabled, the timing, and listing assignment.

Reservation missing in Best Guest — verify the URL and ?channel=hostify.

Next steps

Frequently asked questions

Which delivery channel should I choose in Hostify?

You can choose the OTA inbox, email, SMS, or WhatsApp. When delivering through the Airbnb/Booking inbox, external-link filtering rules still apply — test with a real reservation first.

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.