Mews supports branded templates and automated reminders across the guest journey, so delivering your registration link is straightforward. Best Guest connects in two ways:

  • Automated messages — Mews automated messages/templates deliver your registration link.
  • iCal sync — Best Guest imports your Mews reservations.

Estimated setup time: 5–10 minutes.

Before you start

  • An active Mews account
  • A Best Guest account
  • Your Best Guest registration link, e.g.
https://bestguest.app/l/your-listing?channel=mews

(Use your real link. ?channel=mews records the reservation origin.)

Using the right link: every listing — each apartment, room, tent, RV, or whatever counts as your smallest bookable unit — has its own unique registration link. If you manage more than one listing, double-check you’re copying the correct one. Find all your links in Best Guest under Properties → [property] → Listings → Copy listing link, or grab them during the Listings step of onboarding.

Path 1 — Automated message

  1. In Mews, open Guest messenger → Settings (top right of Chats) → Automations tab → Create guest messaging automation — note that Guest Messaging automations is currently in beta and may not be enabled on every property yet.
  2. Build the flow: a Timers (scheduled) trigger → Get Eligible Arrivals → loop with Each → Send Message, timed before arrival (e.g. 2 days) and named “Best Guest Registration”. Send Message picks the delivery channel automatically — there’s no per-channel targeting filter here.
  3. Add your message text with the Mews guest-name placeholder, then add a cooldown and a fallback on the Send Message step’s error output (Mews’ own recommendation) before activating.
Dear (guest name),

Before arrival, please complete your online check-in:
https://bestguest.app/l/your-listing

It takes under 2 minutes. We look forward to welcoming you.

Mews can deliver via email and, depending on setup, SMS, WhatsApp and OTA channels.

Best Guest automatically reminds the main guest if they started registration but haven’t finished it. If a guest never opens the form at all, though, that reminder can’t reach them — so it’s worth scheduling a second automated message, timed 1 day after arrival instead of before it, using only the link:

Hello (guest name),

Everything alright? Did you fill out all your forms and is the data correct?
Please follow this link if you still need to add/change some information:
https://bestguest.app/l/your-listing

Path 2 — iCal sync

Mews’ public help center doesn’t document a dedicated iCal or calendar-export feed for reservations — the closest verified feature is a scheduled report export (e.g. a Reservation report exported to Excel and delivered by email, FTP, or webhook), which is not an iCal feed. That means importing Mews reservations into Best Guest’s Reservation Verification isn’t confirmed to work via this path; check with your Mews account rep for the best way to get reservation data out of Mews before relying on it.

  • Reservation confirmed → confirmation only
  • 2 days before arrival → registration link
  • Arrival day → access instructions
  • 1 day after arrival → reminder for guests who haven’t completed registration
  • Departure → thank-you

Troubleshooting

Message didn’t send — confirm the automated message is enabled, the timing, and that a guest email is present.

Reservation missing in Best Guest — verify the URL and ?channel=mews.

Next steps

Frequently asked questions

Which channels can Mews deliver the registration message through?

Mews can deliver via email and, depending on setup, SMS, WhatsApp and OTA channels — start with email and expand once you've confirmed delivery works.

Informational only

This page is provided for general information and is not legal or tax advice. Rates, deadlines and exemptions are set by law and municipal ordinances and can change — always verify current requirements with your municipality or a qualified advisor.